Privacy Policy

Hyper Softs (“we”, “us”, or “our”) operates the support console and API gateway available at https://support.hyperapi.in. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information when you visit our site, open a support ticket, sign in as an admin or developer, or use our API endpoints.

We collect information you provide directly and information generated automatically when you interact with our services.

• Account information: email address, username, and role when an admin creates an account or a developer account is provisioned.
• Support tickets: name, email, subject, message, and any attachments you submit through the contact form.
• Usage and log data: IP address, requested URL, timestamp, API key identifier, response status, and error details. This is retained for security auditing and service health monitoring.
• Device and browser data: browser type, operating system, and approximate location derived from IP address for abuse prevention and region-specific service notices.

We use the information we collect to operate, secure, and improve our services.

• Provide access to the admin console and developer console.
• Authenticate requests and enforce IP/domain whitelists.
• Respond to support tickets and send service-related notices.
• Detect abuse, fraud, and unauthorized access attempts.
• Generate aggregated, non-identifying usage statistics.

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers: trusted infrastructure and hosting providers that process data on our behalf under confidentiality obligations.
• Legal compliance: when required by law, regulation, legal process, or to protect our rights and the safety of users.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

We implement reasonable technical and organizational safeguards to protect your information, including TLS encryption in transit, hashed credentials, signed API requests, and row-level access controls in our database. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain account information for as long as your account is active or as needed to provide services. Support ticket data and API logs are retained for a limited period for auditing and support purposes, after which they are deleted or anonymized unless longer retention is required by law.

You may request access to, correction of, or deletion of your personal information by contacting us. We may ask you to verify your identity before processing your request. Please note that some information may be retained for legal, security, or operational reasons.